FAQ

                                                     

 HOW MUCH HAIR WILL I NEED?

We recommend purchasing 3 bundles of hair for lengths 10" to 18" and 4 bundles for lengths 20" or longer. Each bundle weighs 3.5 ounces. Please keep in mind that "The longer the hair may be, the shorter the wefts are."

 

CAN I COLOR MY BUNDLES?

Shana Marie Hair are 100% Human Hair and may be colored or bleached. Be sure to shampoo with colored treated products.

 

HOW LONG WILL MY HAIR LAST?

Shana Marie Units last anywhere from 2-3 years with proper care. Great news! We have the wig rejuvenation option where you would send your Shana Marie Unit back to our location to be pampered and restyled. Find this option and more details on our site located under the dropdown menu: Wig Rejuvenation.

 

SHIPMENT INFO?

All Ready to Ship Wigs will be immediately shipped out within 1-2 business days after purchase and a tracking number will be sent through email within 24-48 hours. Any orders outside of normal business hours will be shipped the next business day. (Monday-Friday)⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀

Weekend orders will go out on Mondays!! (Saturday-Sunday)⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
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*Custom Wig Order take 2 to 3 week to construct and ship out. 

 

 Please be sure to keep any information provided in case you have questioning. Thank you for choosing Shana Marie!

 

Pre Order Sales? Must Read:

 

When purchasing a wig from our preorder sale! Please be aware that our turnaround time will be between 2-3 weeks. When sales are given it takes a little longer to receive orders. Please be patient and allow us to perfect your wig unit. We promise your unit will arrive. 

If your experiencing wait time outside of the 2-3 week window. Please email us at shanamariehair@gmail.com with your order number, full name used when purchased, email address, or phone number. We will respond within a 24 hour period. 

 

MAINTENANCE INSTRUCTIONS FOR ALL TEXTURES:

- Use sulfate free shampoos

- Do" NOT MASSAGE" bundles

- Rinse thoroughly with lukewarm water

- Apply conditioner combing from the ends and working your way to the base (scalp) using a wide tooth comb.

- Rinse thoroughly 

- Let Air Dry for better results.

 

DAILY MAINTENANCE:

- Curly/ Wavy Hair use a spray bottle of water for natural looks.

- For WET look, apply leave in conditioner

- Avoid Sulfate Products (ALCOHOL BASED) on hair. Don't want to Dry out bundles.

- Damp hair with spray bottle

- Comb through with wide tooth comb, starting at the ends and working your way to the base.

- Let Air Dry for better results

-Style as desired

 

CAN I MAKE CHANGES TO MY ORDER?

At Shana Marie Hair, we strive to provide you with an exceptional experience. We will try our best to accommodate your needs the best of ur ability prior to order shipping. Remember, all sales are final. No returns or exchanges allowed. Please send all concern requests to shanamariehair@gmail.com